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Front Desk Job Description


Job Overview.

Join our dedicated team in a vital role that keeps our medical office running smoothly. As the first point of contact, our Front Desk / Receptionist is essential in shaping our patients' experiences and supporting the flow of daily operations. This fast-paced and dynamic position offers abundant opportunities for personal and professional growth, where every action contributes significantly to the business's success and is duly recognized.


Key Responsibilities:

  • Warmly greet patients and visitors, providing a positive first impression of our medical office.
  • Handle scheduling of appointments and maintain accurate patient records with confidentiality and attention to detail.
  • Manage incoming calls, emails, and messages, ensuring prompt and professional communication.
  • Process payments and handle billing inquiries with precision and integrity.
  • Support office administration and coordination, ensuring all front office activities run smoothly.
  • Advocate for patients and communicate office policies and procedures.
  • Demonstrate initiative by identifying urgent tasks and taking responsibility for timely and efficient execution, ensuring that personal productivity aligns with office goals.
  • Proactively recommend improvements to enhance patient experience and operational efficiency, and lead the implementation of these changes.
  • Display flexibility by assisting in other roles, such as a Medical Assistant, during staff shortages to ensure continuous patient care.
  • Participate in ongoing training and development to stay adept with the latest in healthcare protocols and office technology.



  • Strong commitment to reliability, loyalty, and a positive, can-do attitude.
  • Excellent interpersonal and communication skills to deliver a delightful patient experience.
  • Ability to effectively manage time and prioritize tasks in a fast-paced environment.
  • Proficient in using computer systems, cloud-based applications and office software.
  • Experience in customer service or front desk roles, preferably in a healthcare setting.
  • High school diploma or equivalent; further certification in medical administration is a plus.


Traits and Abilities:

  • A proactive self-starter who continuously seeks to prioritize and optimize tasks for maximum efficiency and impact.
  • A reliable and dedicated professional who understands that their efforts are crucial to the office’s success and patient satisfaction.
  • Capable of identifying high-value activities and focusing efforts where they are most needed, ensuring productivity and avoiding downtime.
  • Committed to maintaining a dynamic work pace and actively contributing to the team’s goals without the need for constant supervision.
  • A problem-solver who can think on their feet and adapt to changing situations.
  • A team player who can leave personal issues at the door and be counted upon in any situation.
  • Eagerness to learn, take on new challenges, and grow within the role.
  • Respects all tasks as critical, feeling that no job is beneath them.


What We Offer:

  • A dynamic work environment where you are a key part of a growing business.
  • Recognition and appreciation for your contributions.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive team that values each member.


How to Apply:

Please submit your resume along with a cover letter to Dr. Gayatri at [email protected] detailing why you are a fit for this role and how you can contribute to our team. We look forward to learning about your passion for patient care and your readiness to make a difference!