Front Desk Job Description

Job Overview.

Join our dedicated team in a vital role that keeps our medical office running smoothly. As the first point of contact, our Front Desk / Receptionist is essential in shaping our patients' experiences and supporting the flow of daily operations. This fast-paced and dynamic position offers abundant opportunities for personal and professional growth, where every action contributes significantly to the business's success and is duly recognized.

Key Responsibilities:

• Warmly greet patients and visitors, providing a positive first impression of our medical office.
• Handle scheduling of appointments and maintain accurate patient records with confidentiality and attention to detail.
• Manage incoming calls, emails, and messages, ensuring prompt and professional communication.
• Process payments and handle billing inquiries with precision and integrity.
• Support office administration and coordination, ensuring all front office activities run smoothly.
• Advocate for patients and communicate office policies and procedures.
• Demonstrate initiative by identifying urgent tasks and taking responsibility for timely and efficient execution, ensuring that personal productivity aligns with office goals.
• Proactively recommend improvements to enhance patient experience and operational efficiency, and lead the implementation of these changes.
• Display flexibility by assisting in other roles, such as a Medical Assistant, during staff shortages to ensure continuous patient care.
• Participate in ongoing training and development to stay adept with the latest in healthcare protocols and office technology.

Qualifications:

• Strong commitment to reliability, loyalty, and a positive, can-do attitude.
• Excellent interpersonal and communication skills to deliver a delightful patient experience.
• Ability to effectively manage time and prioritize tasks in a fast-paced environment.
• Proficient in using computer systems, cloud-based applications and office software.
• Experience in customer service or front desk roles, preferably in a healthcare setting.
• High school diploma or equivalent; further certification in medical administration is a plus.

Traits and Abilities:

• A proactive self-starter who continuously seeks to prioritize and optimize tasks for maximum efficiency and impact.
• A reliable and dedicated professional who understands that their efforts are crucial to the office’s success and patient satisfaction.
• Capable of identifying high-value activities and focusing efforts where they are most needed, ensuring productivity and avoiding downtime.
• Committed to maintaining a dynamic work pace and actively contributing to the team’s goals without the need for constant supervision.
• A problem-solver who can think on their feet and adapt to changing situations.
• A team player who can leave personal issues at the door and be counted upon in any situation.
• Eagerness to learn, take on new challenges, and grow within the role.
• Respects all tasks as critical, feeling that no job is beneath them.

What We Offer:

• A dynamic work environment where you are a key part of a growing business.
• Recognition and appreciation for your contributions.
• Opportunities for professional development and career advancement.
• A supportive and inclusive team that values each member.

How to Apply:

Please submit your resume along with a cover letter to Dr. Gayatri at [email protected] detailing why you are a fit for this role and how you can contribute to our team. We look forward to learning about your passion for patient care and your readiness to make a difference!