About Our Practice
Announcements About Contact Patient Portal Join Our Team

Front Desk / Receptionist Job Description

 

Job Overview.

Join our dedicated team in a vital role that keeps our medical office running smoothly. As the first point of contact, our Front Desk / Receptionist is essential in shaping our patients' experiences and supporting the flow of daily operations. This fast-paced and dynamic position offers abundant opportunities for personal and professional growth, where every action contributes significantly to the business's success and is duly recognized.

 

Key Responsibilities:

  • Warmly greet patients and visitors, providing a positive first impression of our medical office.
  • Handle scheduling of appointments and maintain accurate patient records with confidentiality and attention to detail.
  • Manage incoming calls, emails, and messages, ensuring prompt and professional communication.
  • Verify insurance eligibility and benefits, and support prior authorization and referral workflows.
  • Process payments and handle billing inquiries with precision and integrity.
  • Support office administration and coordination, ensuring all front office activities run smoothly.
  • Advocate for patients and communicate office policies and procedures.
  • Protect patient privacy and handle all protected health information in accordance with HIPAA and practice policy.
  • Demonstrate initiative by identifying urgent tasks and taking responsibility for timely and efficient execution, ensuring that personal productivity aligns with office goals.
  • Proactively recommend improvements to enhance patient experience and operational efficiency, and lead the implementation of these changes.
  • Provide administrative cross-coverage for teammates as needed to keep the office running during absences and busy periods.
  • Participate in ongoing training and development to stay adept with the latest in healthcare protocols and office technology.

 

Qualifications:

  • High school diploma or equivalent; further certification in medical administration is a plus.
  • Experience in customer service or front desk roles, preferably in a healthcare setting.
  • Eligible to participate in federal and state healthcare programs — not currently excluded, debarred, suspended, or otherwise ineligible.
  • Ability to handle protected health information with strict confidentiality, consistent with HIPAA.
  • Ability to communicate clearly and effectively with patients, families, and colleagues in English, both verbally and in writing.
  • Excellent interpersonal and communication skills to deliver a delightful patient experience.
  • Ability to effectively manage time and prioritize tasks in a fast-paced environment.
  • Accuracy and integrity in handling payments, records, and patient information.
  • Proficient in using computer systems, cloud-based applications, and office software; experience with an electronic medical record (EMR) system is a plus.
  • Complete and verifiable education and employment history.

 

Traits and Abilities:

  • A proactive self-starter who continuously seeks to prioritize and optimize tasks for maximum efficiency and impact.
  • A reliable and dedicated professional who understands that their efforts are crucial to the office's success and patient satisfaction.
  • Self-directed in identifying and prioritizing high-value work.
  • Committed to maintaining a dynamic work pace and actively contributing to the team's goals without the need for constant supervision.
  • A problem-solver who can think on their feet and adapt to changing situations.
  • Brings professionalism and steadiness to a busy office, and can be counted on by teammates.
  • Eagerness to learn, take on new challenges, and grow within the role.
  • Willing to pitch in across the practice, including coverage for teammates when needed.

 

What We Offer:

  • A dynamic work environment where you are a key part of a growing business.
  • Recognition and appreciation for your contributions.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive team that values each member.

 

Conditions of Employment:

All offers of employment at YHealth are contingent upon successful completion of our onboarding process. That process includes:

  • Verification of education and employment history.
  • Professional reference checks.
  • Verification of eligibility to participate in federal and state healthcare programs, including exclusion screening.
  • A background check and any screenings required by law or payer contract, conducted in accordance with applicable federal and state law.
  • Execution of a confidentiality agreement covering protected health information, and completion of HIPAA training.

Candidates will be asked to complete the required disclosures at the appropriate stage of the hiring process. Any matter that arises will be reviewed individually, taking into account its nature, its relevance to the responsibilities of this role, and the time that has passed.

 

How to Apply:

Please submit your resume along with a cover letter to Dyuti Gayatri at dgayatri@yhealth.com detailing why you are a fit for this role and how you can contribute to our team. We look forward to learning about your passion for patient care and your readiness to make a difference!

 

Equal Opportunity: YHealth is an equal opportunity employer. Read our full Equal Opportunity statement.